Servers and Settings

Below are the names of various servers and related services we provide.

SERVER PURPOSE Our Web Mail interface. Our outgoing email server.  Our incoming email server.


Email settings

Below are the settings we recommend with email clients such as Outlook, Windows or Mac Mail, Thunderbird, etc. Each client has a different way for you to manipulate the settings. Usually the settings are organized under one or more “email accounts” accessed through the menus that are provided by the email client program.

Internet service providers usually provide outgoing email servers to be used by on-network customers, but many service providers for smart phones refuse to do that. (Blackberry with its strong email support is a notable exception.) They expect you to rely on some other service provider for your email support. Off-network Airbits customers can use the below settings for mobile email support.

Account type: IMAP(recommended)
or POP (POP3)
POP is alright for those who use only one computer to access their email. If “leave a copy of messages on server” is selected with POP, then you should really be using IMAP.
(This may also be called the POP or IMAP server.)
Some other settings here may work but are not guaranteed to work in the future.
User name or account name: Your email account name Make sure to include “”.
Password: Your email password Passwords are case sensitive. Do not select “secure password authentication”.
(This may also be called your smtp server.)
Some other settings here may work but are not guaranteed to work in the future.
Optionally select outgoing server uses authentication The outgoing server requires this setting if you are away from home. From home, it is optional. Do not select “secure password authentication”.
Optionally select use TLS oruse SSL (secure sockets layer) for incoming and/or outgoing. This option provides greater security. At some point in the future, you may be required to use this setting for outgoing email when you are traveling and away from the Airbits network. This setting may trigger spurious complaints about the server’s certificate, which you may ignore, or you may be able to use a setting telling it not to worry about the certificate. Some computers are quirky about making these options work.


Router settings

If you install your own router, set it to obtain its Internet configuration automatically (by DHCP). To assist us with troubleshooting, we recommend that you also check the box telling it to respond to ping on the Internet port, or uncheck the box telling it to block responses to ping on the Internet port.